We are Plymstock Security Systems Ltd (Company Number 08824373) (“we”, “us”, “our” or “PSS”).

Our registered office is at Turnchapel Wharf, Barton Road, Hooe, PLYMOUTH PL9 9RQ.

We are committed to safeguarding your privacy. This policy and any other documents referred to on it - sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. PSS is a “Data Controller,” which means that we are responsible for deciding how we hold and use personal information about you. We are required - under data protection legislation - to notify you of the information contained in this privacy notice. It is important that you read this notice - together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you - so that you are aware of how and why we are using such information.

Our contact details

Post

Plymstock Security Systems Ltd, Turnchapel Wharf, Barton Road, PLYMOUTH, PL9 9RQ, GB

Telephone

01752404303

Email

contact@plymstocksecuritysystems.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Credit reference information

• Photographs or video recordings

• Call recordings

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Purchase history

• Information used for security purposes

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Location data

• Recorded images, such as photos or videos

• Call recordings

• Purchase or viewing history

• Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent

• Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent

• Contract



Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

• Contract

Where we get personal information from

• Customer’s directly
• Information we receive from other sources: 

We may receive your information when we work with third parties - including; business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies, for example. However, we will notify you when we receive information about you from them and the purposes for which we intend to use that information. We do not collect any sensitive personal data about you, such as information about your race, political opinions or religious beliefs - unless we obtain your explicit consent. In addition, we do not knowingly collect personal data from - or direct our content towards - those under the age of 16. How do we use your personal data? Personal data submitted on our site will be used for the purposes specified in this privacy policy.

How long we keep information

We will hold records of equipment we have installed or maintained at a protected premise.

If the owner ends a contract with us, and requests the name to be removed from the site we will do so. We will always keep a record of that address with a record of equipment installed.

If the owners change, we will update the record with the new owners’ consent. We do not actively check with our customers on a regular basis of the current ownership.

Customer paper files are destroyed after no contact for six years.

Who we share information with

Data processors

• Scutum Digital

This data processor does the following activities for us: Customer records for keyholder call outs, including names and telephone numbers.

• TS Partners

This data processor does the following activities for us: Payroll for employees, Accounting services.

Other organisations

• Insurance companies
• Organisations we need to share information with for safeguarding reasons
• Professional or legal advisors

We will not share your personal data with others, unless: 

• we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our rules. 
• our business enters into a joint venture with, or is sold to or merged with, another business. We may then share your personal details with our new business partners or owners. 
• we use third parties to carry out business activities and they require your personal details to do so. This may include analytics and search engine providers that assist us in the improvement and optimisation of our site. 
• you have agreed to it being shared with third parties for relevant marketing activity, as per below. Where relevant, we will require that third parties follow our data protection and privacy policies and we will require that such third parties do not use your personal details for their own business purposes, without your prior consent.

Visits to our website:

We will automatically collect the following information for service updates or marketing purposes: 

• your IP address

• geographical location

• browser type

• referral source

• length of visit

• number of page views

Cookies

Cookies are text files, placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track your use of a website and to compile statistical reports on website activity. The Interactive Advertising Bureau (IAB) is an industry body that provides in-depth information about cookies. You can set your browser not to accept cookies and the IAB website tells you how to remove cookies from your browser. However, in a few cases, some elements of our site may not function if you do not permit cookies from your browser(s). 

We automatically collect and store the following information about your visit to our site: 

• the internet domain and IP address from where you access our site. 
• the type of browser software and operating system used to access our site.
• the date and time that you access our site.
• the pages you enter, visit and exit from our site.
• if you linked to our site from another site, the address of that site.

The cookies we use are "analytical" cookies. They allow us to identify click stream patterns, to improve our site and to learn about the number of visitors to our site – as well as the types of technology that our visitors use. We only use this information to ensure that our site stays compatible with a selection of browsers and systems and to ensure that our site appeals to a wide audience.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
• To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:         

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

7 May 2024